YOUR INFORMATION. YOUR RESPONSIBILITY.
OUR COMMITMENT TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information HWR Entertainment (known here as “we” or ” HWR Presents”) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
PRIVACY NOTICE
Your privacy matters to us. This notice explains what personal data we collect, how we use it, who we share it with, and the rights you have in relation to it. How this applies to you will depend on how you engage with us—for example:
- If you buy a ticket to one of our events, we use your data to process the purchase, deliver your ticket, and keep you informed about related events if you’ve asked us to.
- When you browse our website, we use cookies to personalise your experience and improve functionality.
Below you’ll find more information on what data we collect, how it’s used, and what choices you have.
What Data We Collect & How We Get It
We collect information when you:
- Create an account, buy tickets or merchandise, or contact us.
- Use our websites, apps, or social media features.
- Attend our events—e.g., via CCTV, Wi-Fi registration, or contactless wristbands.
- Interact with our partners (e.g., ticket agents or venues), who may share your booking data with us.
- Provide details about accessibility needs (with your consent).
- Use features that share data from social media platforms.
- Are under 18—we will only collect data from minors with parental consent and for limited purposes.
We may also use demographic profiling tools to tailor our services. You can opt out of this—see Your Choices & Rights.
How & Why We Use Your Data
We process your data for the following reasons:
1. To fulfil our contract with you
- To process orders and payments
- To provide customer support
2. For legitimate business interests
- To improve and personalise our services
- To send service updates (e.g., booking confirmations)
- For security, fraud prevention, and anti-scalping
- To recommend events based on your interests
3. For personalisation
We tailor content, ads, and recommendations based on your usage and preferences.
You can turn this off at any time in your account settings. You’ll still receive essential communications and generic marketing if opted-in.
Note: This is separate from cookies. For cookie settings, see our [Cookies Policy].
4. With your consent
- To send marketing via email, SMS, app, or social platforms
- To enable app features like maps or location-based alerts
- To conduct crowd analysis at events (only during the event period)
- To tailor ads on our platforms
- To process sensitive data like health/accessibility details
You can update your preferences anytime—see below.
Who We Share Your Data With
We may share your data with:
- Our group companies for support, analytics, or marketing
- Trusted third-party providers (e.g., IT platforms, merchandise fulfilment)
- Event partners, venues, or co-promoters
- Government or legal authorities where required
- Any successors if our business is sold or restructured
All partners are required to handle your data securely and in line with applicable laws.
Your Rights & Choices
You have control over your data. You can:
- Opt out of marketing communications at any time via your account, the unsubscribe link in emails, or by contacting us
- Manage cookies via our [Cookies Policy]
- Disable location tracking and push notifications in your device or browser settings
- Turn off personalisation in your account
You also have the right to:
- Access the personal data we hold about you
- Correct or update your information
- Request deletion or restriction of your data
- Object to how we process your data
- Challenge any automated decisions we make (though these are rare)
CONTACT US
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: info@hwrpresents.com